Customer relationship management systems are typically expensive and complex. Not to mention, businesses usually only use a small percentage of the CRM’s capabilities. The solution? Business Contact Manager from Microsoft. It retrofits into Outlook and builds off your current contact list. It can track contacts, prospects, projects, sales leads, sales opportunities and an online marketing caimpaign. The information can also be shared with the rest of your colleagues and vice versa. I recommend it as the first step if you are intersted in a CRM. Especially since you can pick it up for less than $100. For information, check out the top 10 benefits to try BCM.